orders
guidelines for custom (bespoke) and online orders
guidelines for transactions
requests for custom head wear and hats for hire
please send all inquiries to tonyagrossmillinery
payment
before we start any custom design, you will receive an estimate of the combined cost of the price, which includes materials & labor and an expected delivery date. a 50%, non-refundable deposit, is required for custom work. please refer to pricing guidelines for custom work, below.
product must be paid in full upon delivery.
tonya gross millinery accepts cash, check and PayPal payments.
delivery of ready-to-wear head wear ordered online
if you are in the city of chicago, we would be happy to hand deliver your hat! otherwise, please provide a shipping address. if you request shipping, please allow 14 days after receipt of payment for your hat to arrive.
delivery of bespoke/custom head wear
your cost estimate (for bespoke/custom work) will include an expected delivery date. if required, a request for a date for a fitting may be included in the delivery schedule. completion of work is subject to availability of our customer, of course!
returns
your satisfaction is our top priority. we guarantee the quality of our products and we want you to be completely satisfied with your purchase. if for any reason you are not completely satisfied with your ready-to-wear purchase when it arrives, please contact us within 7 days. we will be happy to facilitate an exchange or return to ensure your complete satisfaction. while we make every effort to accurately represent work in descriptions and photographs, we ask you to please review each product description before making your purchase. each piece is one-of-a-kind and sizes will vary. if you are not sure about sizing or what shapes might work for you, please review the right hat for you page on this site.
please note that custom head wear is not returnable and therefore non-refundable but will do our best to accommodate your situation
a pricing guideline for custom orders
[that's right. a guideline]. please contact us with your ideas for a quote.
in effort for transparency, please use the following as guidelines for custom head wear development:
type of work requested
cocktail & special occasion
ready-to-wear, classic shapes
wedding
ready-to-wear, available on the website
price as marked
price as marked
price as marked
couture (custom+ hand-sewn)
$150 USD+ up
$50 USD+ up
please email for a quote
bespoke (custom + hand-sewn + pattern development + materials)
$175 USD+ up
$75 USD+ up
please email for a quote
reproduction of your fave old hat; hat from vintage photo; hat for coordinating costume (custom + hand-sewn + reverse engineering + pattern development, in some cases)
$125 USD+ up
$75 USD+ up
thank you!
guidelines for transactions
requests for custom head wear and hats for hire
please send all inquiries to tonyagrossmillinery
payment
before we start any custom design, you will receive an estimate of the combined cost of the price, which includes materials & labor and an expected delivery date. a 50%, non-refundable deposit, is required for custom work. please refer to pricing guidelines for custom work, below.
product must be paid in full upon delivery.
tonya gross millinery accepts cash, check and PayPal payments.
delivery of ready-to-wear head wear ordered online
if you are in the city of chicago, we would be happy to hand deliver your hat! otherwise, please provide a shipping address. if you request shipping, please allow 14 days after receipt of payment for your hat to arrive.
delivery of bespoke/custom head wear
your cost estimate (for bespoke/custom work) will include an expected delivery date. if required, a request for a date for a fitting may be included in the delivery schedule. completion of work is subject to availability of our customer, of course!
returns
your satisfaction is our top priority. we guarantee the quality of our products and we want you to be completely satisfied with your purchase. if for any reason you are not completely satisfied with your ready-to-wear purchase when it arrives, please contact us within 7 days. we will be happy to facilitate an exchange or return to ensure your complete satisfaction. while we make every effort to accurately represent work in descriptions and photographs, we ask you to please review each product description before making your purchase. each piece is one-of-a-kind and sizes will vary. if you are not sure about sizing or what shapes might work for you, please review the right hat for you page on this site.
please note that custom head wear is not returnable and therefore non-refundable but will do our best to accommodate your situation
a pricing guideline for custom orders
[that's right. a guideline]. please contact us with your ideas for a quote.
in effort for transparency, please use the following as guidelines for custom head wear development:
type of work requested
cocktail & special occasion
ready-to-wear, classic shapes
wedding
ready-to-wear, available on the website
price as marked
price as marked
price as marked
couture (custom+ hand-sewn)
$150 USD+ up
$50 USD+ up
please email for a quote
bespoke (custom + hand-sewn + pattern development + materials)
$175 USD+ up
$75 USD+ up
please email for a quote
reproduction of your fave old hat; hat from vintage photo; hat for coordinating costume (custom + hand-sewn + reverse engineering + pattern development, in some cases)
$125 USD+ up
$75 USD+ up
thank you!
